Main responsibilities:

1. Operations Management

• Oversee the entire operation of the after-sales services team for automobiles and motorcycles. Monitor dealer services KPIs
• Ensure efficient and quality services delivery in alignment with company objectives.

2. Customer Service & Complaint Handling

• Responsible for promptly and effectively to customer inquiries and complaints.
• Ensure the provision of high-quality customer service and enhance customer satisfaction and retention.

3. People Management

• Recruit, train, evaluate, and mentor/coach team members.
• Build and maintain a competent and motivated team.

4. Budget & Profitability

• Manage the team’s budget effectively.
• Optimize resources to improve cost efficiency and profitability.

5. After-sales Support

• Handle and provide guidance and support to dealers for problem resolution. 
• Ensure timely and effective solutions provide.

6. Market Intelligence & Quality Feedback

• Collect and analyze market information/ dealer feedback related to after-sales service.
• Provide feedback/inputs to relevant departments for product and service improvement..

7. Cross-functional Collaboration

• Work cross-functionally with other departments to support after-sales strategy
• Contribute to company-wide initiatives as required

8. Compliance & Risk Management

• Ensure compliance with relevant laws, regulations, and internal policies.
• Monitor risks and implement corrective actions proactively

9. Performance Evaluation & Improvement

• Regularly assess team performance. 
• Lead initiatives for continuous improvement and increase customer satisfaction and retention

10. Other Duties

• Carry out additional responsibilities assigned by the Company’s BOD and Head of Department

Report to: Head of After-sales Department

Criteria for recruitment

• Qualification Requirements
  • Bachelor’s degree in Business Administration, Economics, Automotive/Mechanical Engineering, or related fields
  • Experience in automotive after-sales service, with at least 3 years in a managerial role.
  • Proven track record in handling dealer networks, customer services, and excellent problem-solving.
  • Fluent in English (spoken & written).

• Competencies & Personal Attributes
  
  • Strong leadership and people management skills.
  • Excellent communication and negotiation skills.
  • Ability to analyze market data and provide quality feedback.
  • Good knowledge of budgeting, cost control, and profitability management.
  • Proficiency in MS Office (Excel, PowerPoint, Word).
  • Familiarity with ERP/Dealer Management System is preferred.
  • Knowledge of management systems (ISO 9001:2015, ISO 14001:2015) is preferred

Other information:

• Working place: 02, Pho Quang Street, Tan Binh District, HCM City
• Working time: 7:30 – 17:30, from Monday to Friday

Benefits:

• Allowances: Lunch (35.000 VND/working day) & Transportation
• Salary Review and Bonus
• PVI Healthcare Package
• Company events: Family Day, Company Trip, Year-End Party, Sales Achievement Party
• Flexible working hours; Vehicle purchase with discounts
• Subsidy for learning driving licenses and foreign language classes