Main responsibilities:

1. Department Leadership & Strategy

• Lead the After Sales department (Service & Parts) to achieve business objectives ·
• Develop strategies and implement strategic plans to improve operational efficiency, profitability, and customer satisfaction
• Establish KPIs and monitor department performance, ensuring continuous improvement
• Manage departmental budget, optimize resources, and ensure cost-effectiveness

2. Customer Service & Dealer Support

• Handle customer inquiries and complaints, ensuring high-quality service delivery.
• Provide technical support to dealers to maintain consistent service standards.
• Build strong dealer relations and ensure service standards across the network.

3. Market Intelligence & Business Development

• Monitor industry trends, competitor activities, and customer insights to identify improvement opportunities.
• Identify and develop opportunities to strengthen service competitiveness and customer loyalty. 
• Collaborate with other departments to coordinate initiatives to enhance customer loyalty and service competitiveness.

4. Compliance & Governance

• Ensure compliance with laws, regulations, and company policies.
• Promote ethical practices, transparency and operational excellence across all after-sales operations. 
• Perform other duties as assigned by the Company.

5. People Development & Leadership

• Lead, recruit, develop, and retain talent within After Sales team.
• Oversee training, evaluation, and development of Dealer’s staff
• Foster a high-performance culture within the department

Reported to: General Director

Criteria for recruitment

• Qualification Requirements
  • At least 5 years of experience in automobile/motorcycle services/ after-sales
  • Including at least 5 years in a managerial or leadership role.
  • Fluent in English (spoken & written).
  • Proficient in data analysis and reporting
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Bachelor’s Degree (minimum requirement)
• Competencies & Personal Attributes
  • Strong leadership and organizational management skills.
  • Excellent communication, negotiation, and problem-solving skills.
  • Customer-oriented mindset with high accountability.
  • Strategic thinking with analytical and decision-making capability.
  • Ability to work independently and collaborativel

Other information:

• Working place: 02, Pho Quang Street, Tan Binh District, HCM City
• Working time: 7:30 – 17:30, from Monday to Friday

Benefits:

• Allowances: Lunch (35.000 VND/working day) & Transportation
• Salary Review and Bonus
• PVI Healthcare Package
• Company events: Family Day, Company Trip, Year-End Party, Sales Achievement Party
• Flexible working hours; Vehicle purchase with discounts
• Subsidy for learning driving licenses and foreign language classes