JOB DESCRIPTION:
- Set the mission, vision, and numerical targets for After Sales Dept., implement long-term strategies, and produce results.
- Improve the quality and content of services to enhance customer satisfaction based on customer feedback.
- Guide and manage employees of After Sales Dept., train and support dealers with specific performance targets to improve dealership performance.
- Manage budgets and allocate resources optimally to improve the work efficiency of After Sales Dept., including dealers. Implement improvements to increase the efficiency of the service process, shorten the response time to customers, and improve the efficiency of the service (including shortening of take time, leveling of work by promoting reservation, improvement of skills, etc.)
- Work to improve quality, perform troubleshooting and quality verification collaboration with QC/QA and Production to improve product quality and customer service.
- Understand competitors‘ service strategies and implement appropriate countermeasures. Introduce new technologies and service methods to improve customer satisfaction.
- Set KPIs to evaluate the performance of After Sales Dept., and monitor the results regularly and complete the KPIs.
JOB REQUIREMENTS:
- Microsoft Office (Word, Excel, PowerPoint)
- Good communication skills
- 3 years of working experience in the Automotive service field (in the same position)
- Customer service, process improvement, planning & analyzing, developing standards, GRIT
OTHER INFORMATION:
- Working hours: 7h30– 17h30 from Monday to Friday
- Working place: MD Complex Building, 68 Nguyen Co Thach, Nam Tu Liem, Ha Noi