JOB DESCRIPTION
- Receive and respond to IT support requests for hardware, and software issues from users promptly.
- Troubleshoot hardware, software, and network issues. If issue is out of technical knowledge or lacking system privileged, escalate to higher/senior level immediately.
- Prepare and set up computers for new employees. Install and configure hardware and software components.
- Repair or replace damaged computer hardware.
- Manage IT assets (laptops, desktops). Monthly report to manager the current state of IT assets & propose solutions to improve IT asset quality and performance.
- Monitor and maintain IT hardware & systems and report to IT Manager immediately when issues happen. Proactively suggest to IT Manager solutions to fix future system/network issue or suggest system/network upgrades with reasonable cost.
- Provide a basic level of support in the IT System (create an account, reset the password, etc)
- Setup, and fix the camera, and access system issues together with other colleagues
JOB REQUIREMENTS
- 1 - 3 years of experience
- MS Office
- Graduate from University or College majoring in IT (hardware, networking, security)
- Basic English communication
- Preference of those having good communication skills, user support mindset, proactive mindset, good physical health
- Fresh graduates are welcome to apply.
BENEFITS
- Allowances: Attendance, Transportation
- Salary Review and Bonus
- PVI Healthcare Package
- Company events: Family Day, Company Trip, Year-End Party, Sales Achievement Party
- Full social insurance contribution
- Flexible working hours
- Vehicle purchase with discounts
- Subsidy for learning driving licenses and foreign language classes
OTHER INFORMATION
- Working hours: 7:15 – 17:00, Mon – Fri
- Working Place: No. 2 Street, Long Binh Techno Park, Bien Hoa, Dong Nai